Simply Memoire – Privacy Policy

Effective Date: 10th October 2025

At Simply Memoire, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or engage with our services.

1️⃣ Information We Collect

We collect personal information to provide a smooth and secure shopping experience. The information we may collect includes:

Full name, contact number, and email address

Shipping and billing address

Payment and transaction details (processed securely through our payment partners)

Account login information (if you register an account)

Information shared via email, forms, or social media interactions

We may also collect non-personal information (such as browser type or device data) to improve website performance.

2️⃣ How We Use Your Information

Your information is used only for legitimate business purposes, such as:

Processing and fulfilling orders

Sending order confirmations, delivery updates, and customer support messages

Improving our website, services, and product offerings

Communicating promotional offers, events, or news (only if you opt in)

Complying with legal and regulatory obligations

We do not sell, rent, or trade your personal data to third parties.

3️⃣ How We Protect Your Information

We implement appropriate security measures to protect your personal information from unauthorised access, loss, or misuse.
Our website uses secure servers and encrypted connections (SSL) to protect sensitive information.
Only authorised personnel have access to customer data for business-related purposes.

4️⃣ Sharing of Information

We may share limited data with trusted third-party service providers such as:

Payment processors (for secure transactions)

Courier companies (for order delivery)

Marketing and IT service providers (to improve user experience)

These partners are bound by confidentiality agreements and only process your information in line with our instructions.

5️⃣ Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us:

Remember your preferences

Analyse traffic and user activity

Improve website functionality

You can disable cookies in your browser settings, but some features may not function properly.

6️⃣ Your Rights

Under South Africa’s POPIA Act, you have the right to:

Request access to your personal information

Correct or update inaccurate details

Withdraw consent to marketing communications

Request deletion of your data (subject to legal retention obligations)

To exercise these rights, contact us directly using the details below.

7️⃣ Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact our team:

📧 Email: [email protected]
📞 Phone: +27 84 823 8400

We aim to respond to all privacy-related requests within 3 business days.

8️⃣ Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date.

Simply Memoire
Heritage Made Modern — Fashion with Meaning.