Simply Memoire – Shipping Policy

Effective Date: 10th October 2025

At Simply Memoire, every order is treated with care, love, and attention to detail — because we know that every piece you choose carries meaning.
This Shipping Policy outlines how and when your order will be delivered once your purchase is complete.

Order Processing

All orders are processed within 2–3 business days after payment has been received.
During promotional periods or product launches, please allow up to 5 business days for processing due to high demand.

Once your order has been shipped, you’ll receive a shipping confirmation email with your tracking details.

Shipping Timeframes

We proudly ship nationwide across South Africa.

Standard Delivery: Within 10 business days from the date of dispatch.

Rural or Outlying Areas: Delivery may take an additional 2–3 business days.

Our delivery partners strive to ensure timely delivery. However, occasional delays beyond our control (e.g., courier backlogs, strikes, or weather conditions) may occur.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and package size.
From time to time, we may offer free shipping promotions — please subscribe to our newsletter to stay informed.

International Shipping

We currently serve customers within South Africa.
For international orders, please contact us directly at [email protected] — we’ll gladly arrange a custom shipping quote.

Delivery Information

Please ensure that your delivery address and contact number are correct at checkout.
Simply Memoire cannot be held responsible for delays or non-delivery caused by incorrect or incomplete details provided by the customer.

If you miss a delivery attempt, your courier may contact you to reschedule.

Questions or Assistance

If you have any concerns about your order or delivery, our team is here to help.

📧 Email: [email protected]
📞 Phone: +27 84 823 8400

We aim to respond within 24–48 hours during business days.